Terms and conditions

This website is owned and operated by Shruti Box Company under the online domain name: Shrutibox.co.uk. By accessing this website (by whatever means or device) you agree to be bound by these terms and conditions. If you do not agree to the terms in their entirety, please do not use this website.

1. Payment Security

All credit and debit card transactions on this website are processed by WorldPay’s secure online payment gateway. All debit and credit card payments are encrypted using 128 bit SSL encryption. All transactions are subject to fraud screening, validation checks and authorisation by the card issuer. The outcome of that authorisation request is confirmed by WorldPay and receipt of payment sent via email.

All payment details are securely stored on WorldPay’s servers. Shruti Box Company can access and view the transaction by transaction ID in order to give partial or full refunds. At no time are we able to view full card payment details.

WorldPay complies with the Electronic Commerce Directive. Terms and conditions, privacy and security policies can be located at WorldPay.

2. Privacy

We promise that we will never give or sell your details to anybody or any company, anywhere, anytime. We will only use customer data for legitimate business purposes. We do not send random marketing emails to personal email addresses (spam). We capture information about you by direct means only (eg when you order or submit enquiries). When you order or submit enquiries to Shruti Box Company you are agreeing to the use of your personal information for the following purposes: to fulfil our agreement with you, including administering any accounts, processing and obtaining payment to inform you by mail, telephone, e-mail, or otherwise. We are not responsible for the data policies or procedures or the content of web sites we link to. Our web site conforms to the requirements of the Data Protection Act, 1988.

3. Terms and conditions acceptance

In order to comply with the European Union (EU) Directive on Distance Selling, our Terms & Conditions must be agreed to before your order can be processed. These terms and conditions for the sale of goods govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. You may have other rights granted by law and these Terms and Conditions do not affect these. Your statutory rights as a consumer are not affected.

4. Purchasing from Shrutibox.co.uk

By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes other than those stated in our Privacy Statement (above) without asking your consent and you may request that your details are removed from our system by writing to us. We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your payment will be completed prior to sending the goods ordered. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability. Errors and omissions excepted.

5. Payment options

Shruti Box Company accepts major debit and credit cards via Worldpay’s secure server. We also accept secure payment by Paypal, online bank transfer or cheque.

6. Payment acknowledgement

Notification will be provided by email upon completion of a successful payment.

7. Order confirmation

You will receive confirmation of your order by email. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. This email is neither an invoice nor a formal acceptance of your order. Receipts are sent by email or sent with the goods. In the event of us being unable to fulfil your order or part there of, or there being an error in your order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfil according to the timescales publicised on our purchase page, we will offer you a choice of three options: (i) Alternative delivery date. (ii) Alternative model or key (iii) To immediately refund payment by the same method by which the payment was made.

8. Customs Taxes and Duties

Local taxes & duties for those outside the EU are the responsibility of the shopper or recipient in the country of destination.

9. Advertising and Typographical Errors

All items featured on the web site are for new stock, unless otherwise stated. The description and features outlined are as provided by the manufacturer. While every care is taken to faithfully reproduce all such descriptions, errors may occur. If you are in any doubt about the item you wish to purchase we recommend you contact us to discuss the product in more detail. In the event of a product that is listed at an incorrect price due to typographical error, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If we have already charged you for the order we will subsequently cancel your order and immediately issue a refund to your account.

10. Delivery

See Shipping and Returns page for our terms and conditions.

11. Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

12. Damaged or Defective Goods

We endeavour to supply goods that are free from defects in materials and workmanship. You should inspect the goods when you receive them for defects or damage and notify us as soon as possible if there are any problems so that we can arrange for their collection at no cost to you. Damages and defects must be notified within 7 working days of delivery. Please retain all documents and packaging. We will at our option replace the goods or refund monies paid by you.

13. Returning Goods for Exchange, Repair or Refund

See Shipping and Returns and also our Warranty page for our terms and conditions.

14. Returning Goods outside of Agreed Terms

If you return an item to us outside of the terms of our returns policy and your statutory rights do not apply we may not refund you. The item may be returned to you at your expense and you will be notified of this and any other charges. If you choose to send the item back to us again, or refuse to accept delivery, this will be deemed as an irreversible instruction for us to dispose of your goods without further notice. This will not constitute any admission that we have failed to honour in full our obligations to you in full and will not constitute any unlawful action against the goods.

15. Indemnity

You agree fully to indemnify, defend and hold Shruti Box Company harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses. Except as expressly provided in these terms of sale, we are not responsible for any delay in, or failure of, performance of our obligations under these terms of sale arising from any cause beyond our reasonable control including but not limited to any of the following: act of God, governmental act, war, fire, flood, storm, adverse weather conditions including but not limited to snow, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action. We will not be liable for loss or damage caused by the customer handling their order. In particular we will not be liable for breakages.Nothing in these terms shall affect our liability for death or personal injury arising from our negligence, or our liability for fraud, or any other liability which cannot be excluded or limited under applicable law.

16. Intellectual Property

We are the owner or the licensee of all copyright, design rights, database rights, trademarks and other intellectual property rights on this website, and in the material published on it. Your use of the website grants no rights to you in relation to our intellectual property rights or the intellectual property rights of third parties. All such rights not expressly granted are reserved.

Subject to the following paragraph, you may not modify, copy, translate, broadcast, perform, distribute, frame, reproduce, republish, post, transmit or sell any content or intellectual property appearing on this website. You agree not to change or delete any ownership notices from materials downloaded or printed from the website.

You may print or otherwise copy materials published on this website for personal use only, provided that any copy of these materials which you make retains all copyright and other proprietary notices. If you print off, copy or download any part of this website in breach of these Terms of Use, we reserve the right to suspend or terminate your use of this website immediately and you must, at our option, return or destroy any copies of the materials you have made.