Shipping & returns

Shipping

We ship world wide, door to door, using couriers DHL or UPS. We like their fast, reliable and fully tracked service. In some remote locations we may have cause to use a different service.

We take great care in preparing and packaging our instruments for shipping. Instruments are shipped in reinforced cardboard boxes for optimum protection.

Delivery prices are calculated in the shopping cart, however here are a few examples to give you an idea:

UK mainland from £12
EU from £26
USA and rest of world from £45

When you place a pre-order on  our website you will receive an order confirmation. PLEASE NOTE: We no longer accept upfront payment. We will contact you with a payment request when your order is ready to ship (as specified on the purchase page).

Orders within mainland Great Britain are delivered within two working days from dispatch. Shipping to the USA takes between 2 and 5 days.  Shipping to EU countries is currently taking longer than usual due to the UK departing the EU economic zone. For all other destinations allow 5 to 10 days.

Over the years the demand for our instruments has grown. As a result, we sometimes sell out of a particular model or key. While we routinely update the stock availability of each item on the purchase page, we cannot always account for stock so quickly at busy periods. Should you make a purchase and receive a shipping notification which significantly differs from the one publicised at point of sale, then please contact us to arrange a satisfactory conclusion.

Local taxes & duties for those are the responsibility of the shopper or recipient in the country of destination. From 01 January 2021 this now includes EU based customers who be requested to pay local import VAT. We include the correct customs tariff code on all customs invoices.

Availability of stock

We make a limited number of instruments per year and the demand from customers is increasing all the time. If at point of sale you find out that we are out of stock, you can still proceed with the purchase and pre-order your Shruti Box of choice, subject to the specified estimated waiting time.

Returns

If you need to return your instrument or pedal for any reason, please read on and follow the instructions in the PDF below. We will not repair, exchange or offer a refund on items covered by our Satisfaction Guarantee or 12 Months Warranty which are returned and consequently damaged in transit due to insecure packaging. Any item returned under our 7 day satisfaction guarantee, will be shipped at your expense unless (i) you received the instrument in a damaged condition or (ii) it is found to be faulty within two weeks of receipt due to workmanship or defective parts, then we will cover the shipping costs. Items requested by us to be returned as part of our 12 months parts and labour warranty are shipped at your expense and returned at our expense. Please note, custom made instruments ordered at the customers request are excluded from our standard returns terms.

Instructions for shipping a Shruti Box or Pedal PDF

Exchanges

We only replace items if they are defective and can not be repaired, or if they are damaged in transit following purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. As long as everything is in order your refund will be processed and a credit will be automatically applied to your credit card, Paypal account or original method of payment as soon as possible.

Repairs & maintenance

We will notify you by email upon receipt and inspection of any instrument returned for repair or maintenance. The notification will include a diagnosis, estimated timescale and price (if out of warranty).

worldwide shipping illustration